Returns & Exchanges

At BMD Mobile Grocery, we prioritize your health and satisfaction by offering a hassle-free return process for any damaged or incorrect grocery items. Please contact us within 24 hours of delivery to ensure the freshness and safety of our food products.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please verify all items against your receipt and check for any signs of damage or spoilage immediately.

• 2.
  Contact Support

  If there is an issue, email our support team or use the in-app chat within 24 hours, providing your order number and clear photos of the items in question.

• 3.
  Approval & Pickup

  Once your request is approved, we will arrange for a driver to pick up the item or provide instructions for safe disposal if the item is perishable.

• 4.
  Receive Refund or Credit

  After processing, a full refund will be issued to your original payment method or applied as a store credit to your BMD account within 3-5 business days.